Coronavirus: if you need help

Coronavirus: what if I need help?

There is always help available in Buckingham.

To keep up to date with current and accurate information about Coronavirus Covid-19 itself, stick to trusted sources; visit the Government Coronavirus page and NHS coronavirus page which has information about the virus, symptoms, self-isolating, and travel. Sign Health offers daily updates on Coronavirus in British Sign Language.

As Buckingham has moved into National Lockdown in January 2021, advice for clinically extremely vulnerable people has changed. If you have not yet received a letter explaining the new guidance, there is information on the government website.

If you are extremely clinically vulnerable and need help, please contact Buckinghamshire Council's special support service.

Being in lockdown with an abuser is dangerous. Whoever you are, and whoever your abuser is, there are many charities waiting to help you, with advice and support. Citizens Advice keeps a detailed list of different groups you could call.

It is legal to leave your home to escape domestic abuse, even during lockdown. If you need to leave, then don't wait. Get help and leave as soon as you can.

The Bucks Family Information Service (BFIS) website is the first port of call for support for families with children 0 to 19 years old (or 25 if your child has SEND - special educational needs or disabilities).

The BFIS can support our sign post families to help from food parcels to emergency respite in a crisis. To contact the team call 01296 383 293 or email familyinfo@buckinghamshire.gov.uk

The phone line is open 9 to 5 Monday to Friday.

 

If you are in isolation or advised to stay at home you may be worried about how to get food and other essentials going forward. As a first option, always choose to ask someone you know personally and trust (or a business you trust) for help with food deliveries or prescriptions.

If you are able to afford food, but having difficulty getting a delivery slot, you can ask the Buckingham Support Network if a volunteer may be able to deliver essentials to your house.

If you are self-isolating and are concerned about opening the door for deliveries, downloadable self-isolating poster and high risk household poster are available.

If you think you may have Coronavirus and need medical help, please use the NHS 111 symptom checker service for help.

If you have questions for The Swan Practice about prescriptions or appointments, please check their website which is being kept up to date with the latest news.

Some people are considered at very high risk of severe illness if they catch Coronavirus (Covid-19) These people should have received a letter from the government highlighting them as vulnerable or extremely vulnerable. There are a number of other groups offering additional help and advice to extremely vulnerable people:

  • Prevention Matters offer help and advice
  • If you are concerned about an extremely vulnerable person who might need help, call Buckinghamshire Council on their a 24 hour phone number – 01296 383 204 – this number is specifically for calls relating to coronavirus only.
  • Buckinghamshire Adult Social Care team are also reaching out to vulnerable people they are aware of. If you know of someone who might need their help, call the Adult Social Care team on 01296 383 402.

new mental health helpline has been launched for those living in Buckinghamshire and Oxfordshire. The helpline runs in a similar way to 111. People can call when they need to find out when and where to get help and to access support from mental health professionals.

Adults: 01865 904 997

Children and young people: 01865 904 998

When someone is seriously ill or injured, or in an acute confused state, call 999.

There are a number of other support options including, local support groups and CALM - which has a webchat option from 5pm until midnight 365 days a year.

There have been some changes to bus timetables due to Coronavirus. For updates on bus timetables you can check the Buckinghamshire Council buses page.

Remember, all bus and public transport users now need to wear a face mask.

Please make sure you wear a face mask in enclosed public places. Using a mask in shops, public transport and restaurants reduces the spread of Covid-19 infection, by people who are not aware they’re infected.

Even though we encourage everyone to wear masks, some people are not able to. Please respect that not all disabilities are visibly obvious and those not wearing masks may do so for good reasons.

The Hidden Disabilities charity has a sunflower scheme which allows people with hidden disabilities to obtain lanyards, wristbands or wallet cards that has a sunflower logo on. If you see someone wearing or using any of those items with the sunflower logo on, you may need to give them some additional support, help or a little more time.

Going into self-isolation can feel intimidating. We've talked about the practical side above, but staying mainly or totally at home for two weeks can still be part of a community effort. Mind has advice about looking after your mental health while in social isolation, and we have seen lots of ideas on social media for ways to keep entertained.

The Town Council may have had to postpone or cancel local events, but there are lots of wonderful group events continuing across social media platforms, from virtual Choirs to exercise classes and art projects. Share your efforts and make new connections with others trying the same things.

We love Isolation Examination! Buckingham's own monthly quiz. Follow them on Facebook to join in every Wednesday at 8pm.

Two facebook groups are also advertising online events:

Video calling is a great way to get in touch with people, with several different platforms offering video calls for free - if you haven't tried them before, do give it a go.

Financial Problems?

Many people's lives have been impacted by Coronavirus and lockdown. If you are now having financial problems and need help and advice there are places you can turn for help.

If you are pregnant or have a young baby and need help with essential baby items, please ask your Midwife or healthcare professional about Baby Bundles.

As well as being able to refer families and individuals to Buckingham foodbank, Citizens' Advice can also help with any questions or difficulties you may have regarding:

  • Managing money
  • Debt
  • Benefits
  • Housing
  • Employment

If you are concerned about paying your bills, as a first step we recommend contacting your usual providers and asking what support they may be offering at this time.

Coronavirus Scams warning

Stay safe everyone, if you are concerned that you or someone you know has been a victim of fraud please contact: Action Fraud on 0300 123 2040 and contact your bank.

For advice call the Citizens Advice Consumer Helpline on 0808 223 11 33

 

The long running Buckingham Food Bank are able to provide food to those in financial need through referral systems.

The Buckingham Foodbank is available for anyone in North Buckinghamshire struggling with food poverty. Please visit their website for information about how to apply for a food bank.

Self-Employment Income Support Scheme

There are grants available from the government for self-employed people. Please check the government website for more information and how to apply.

Local advice

Buckinghamshire Business First, Buckinghamshire Local Enterprise Partnership and Buckinghamshire Council have been working on local programs to help support struggling local businesses.

Bucks Business First.

COVID-19 Business Resilience Fund page.

Buckinghamshire Council Business Support Hub.

New grants were made available when the second phase of New Restrictions started in November, including the Local Restrictions Support Grant. Bucks Additional Restrictions Grant, and Wet-Led Pubs Christmas Support Grant Get in touch with Buckinghamshire Council to find out if any new funds may be available that you could apply for.

Furlough Scheme

The furlough scheme has now been extended until 31st March 2021. Visit the government website for more information.

Are you at risk of homelessness or homeless right now?

Bucks Council homelessness team are able to help you with practical help and advice.

The Swan Community Hub runs a job club. The job club team can support you with refreshing IT skills, fine tuning CVs and recognising the skills you already have to help you get that perfect job.

Buckinghamshire Council may be able to help with emergency payments for individuals in financial need.

  • Helping Hands – Call 01296 531 151 to get support with food and energy bills over winter. The phone line is open Monday to Thursday, 9am to 5:30pm, Friday, 9am to 5pm. In an emergency, please call our out of hours team on 0800 999 7677.
  • Test and Trace Support Payments – If you are asked to self-isolate, you may be entitled to a Test and Trace Support Payment of £500, depending on your personal circumstances. (See the link for full details.)
  • Local Emergency Support – If you live in Buckinghamshire, you may be able to apply for Local Emergency Support. This is intended to cover urgent short-term emergencies (i.e. no immediate food, no heating or lighting) through the use of food banks, food vouchers, and utility meter top-ups. Apply online or call us on 01296 382 414 during office hours. An out of hours service is also available by calling 0800 999 7677.

If you think you might be eligible, we recommend you apply for Universal Credit as soon as possible. We are hearing reports that phone lines are very busy and calling outside of peak times may help. Telephone: 0800 328 5644

Get everything you will need to apply ready for your application before you try and claim.

The government advice pages can tell you more about Universal Credit.

Contact Us

The data obtained will only be used with regards to this enquiry and will not be used for future marketing or passed on to any third parties. This is in accordance with GDPR. By filling in the information you give your explicit consent for your data to be used for this purpose only. For more information please read our privacy policy.

Coronavirus: volunteer

Coronavirus: how can you help?

To keep up to date with current and accurate information about Coronavirus Covid-19 itself, stick to trusted sources; visit the Government Coronavirus page and the NHS coronavirus page which have information about the virus, symptoms, self-isolating, and travel. Sign Health offers daily updates on Coronavirus in British Sign Language.

Use the tabs below to find out more about volunteering opportunities.

Buckinghamshire Council is implementing a community support hub system. For more information about ways you can be involved, please check their website.

We will update this entry as more information becomes available. 

Buckingham Foodbank are collecting food donations to distribute to those who cannot afford to buy food.

The food bank are looking for donations of soups, tinned meats, tinned veg and fruit, beans, pasta, rice and other similar non-perishable goods. You may see trolleys out for donations at local supermarkets. You can also donate at:

The Centre, Verney Close
10.30 am to 11.30am 
Tuesdays 
(Car park entrance)

Donations are hugely appreciated and make a real difference to those in need.

Being able to self isolate effectively is really important to help stop the spread of Covid-19/Coronavirus. If you can, please volunteer to check on your neighbours and support them if needed. You can do this by:

King's College London is doing research into Covid-19.

By taking 1-minute to self-report daily, even if you are well, you can help scientists identify:

  • High-risk areas in the UK
  • Who is most at risk, by better understanding symptoms linked to underlying health conditions
  • How fast the virus is spreading in your area.

Sign up online!

Going into self-isolation can feel intimidating. We've talked about the practical side above, but staying mainly or totally at home for two weeks or twelve can still be part of a community effort. Mind has advice about looking after your mental health while in social isolation.

Many groups and social activity groups are making use of online facilities including YouTube, Skype and Zoom.

Social media and video platforms are also fantastic ways to keep in touch with family and friends. If you know someone who would enjoy online activities and hasn't yet got connected, why not give them a call and see if you can help them get started?

Discover Buckingham are aiming to fill their calendar with Buckingham based socially distant classes, concerts, poetry (and anything else fun) let us know if you are running an online event and we will add your event to our events calendar.

Two facebook groups are also advertising online events:

If you would like to donate money to a local group or charity, please contact them directly. Many groups that rely on local fundraising to run their services are seeing a drop in income and would appreciate any donations, big or small.

Local hospitals also have their own fundraising groups, and many are giving detailed information about the kind of donations they can and can't accept. Visit their pages for more information.

Members of the public can sign up quickly and easily at goodsamapp.org/NHS to become NHS Volunteer Responders, and can be called on to do simple but vital tasks such as:

  • delivering medicines from pharmacies;
  • driving patients to appointments;
  • bringing them home from hospital;
  • or making regular phone calls to check on people isolating at home.

Do you have an idea for a new project?

Are you running a project now and need help or advice? Community Impact Bucks is a great resource for community groups and can give lots of useful advice, including training videos for volunteers and accessing funding.

Download the NHS Covid-19 App and check in using the QR codes on display in many venues. Checking in everywhere you go helps the track and trace team notify close contacts of the need to self-isolate.

Please continue to support our local shops, restaurants and businesses. Many local businesses will be continuing with the delivery or click and collect sales options they developed earlier in the year. Even if a shop's door is closed, supporting local businesses by placing orders online or over the phone will make a real impact to our community this November. Check out your favourite shop's website, social media or call them if you want to know more about how they are operating.

Don't forget to wear a mask if you can, respect social distancing and wash your hands.

COVID-19 Business Measures

Buckingham Town Council is asking companies, self-employed people and all other traders in the town to help think about what can be done to help businesses reopen when possible, support the high street and develop online sales in the town.

The Council has developed a Contact Form to allow us to understand what help and support local business may need to thrive. Please send your completed contact form to - admin@buckingham-tc.gov.uk

Please make sure you wear a face mask in enclosed public places. Using a mask in shops, public transport and restaurants reduces the spread of Covid-19 infection, by people who are not aware they’re infected.

Even though we encourage everyone to wear masks, some people are not able to. Please respect that not all disabilities are visibly obvious and those not wearing masks may do so for good reasons.

The Hidden Disabilities charity has a sunflower scheme which allows people with hidden disabilities to obtain lanyards, wristbands or wallet cards that has a sunflower logo on. If you see someone wearing or using any of those items with the sunflower logo on, you may need to give them some additional support, help or a little more time.

Contact Us

The data obtained will only be used with regards to this enquiry and will not be used for future marketing or passed on to any third parties. This is in accordance with GDPR. By filling in the information you give your explicit consent for your data to be used for this purpose only. For more information please read our privacy policy.

Coronavirus: Help in Buckingham

Featured

For up to date guidance about Coronavirus visit the government website.

From Tuesday 5th January 2021 Buckingham, and all of England entered National Lockdown: Stay at home. This means that there is a very rapidly rising level of Coronavirus Covid-19 infections, and lockdown restrictions are in place.

  • This means that you cannot leave or be outside of the place you are living unless you have a reasonable excuse. You should work from home unless you are unable to.
  • You cannot meet people indoors, unless they are already part of your household or bubble.
  • Outdoors, you can only meet one person from another household., for exercise. You should exercise only once per day, in your local area.
  • Stay 2 meters apart from anyone not in your household.
  • Extremely vulnerable people should resume shielding.
  • Primary, secondary, schools are closed and will operate remotely except for vulnerable children and children of critical workers. Universities will operate online, apart from future critical worker courses.
  • Bars, pubs, cafes and restaurants are closed – they can continue operating as takeaway, click-and-collect, drive-through or delivery services (though not for alcohol).
  • Non-essential retail shops and market stalls most close - they can continue operating a click-and-collect service.
  • Indoor and outdoor entertainment, leisure and tourist venues must close. The gardens of such sites can stay open for exercise.

The government has a more detailed guide about what the National Lockdown restrictions mean for local people on their website.

Buckingham is a great community: many groups have come together to try and work out how they can help residents in need of support. Below we have compiled local information guides, both for those who are in need of help and for those who are interested in volunteering.

how can you help banner

Visit our Coronavirus: volunteer page to find out more about opportunities to support our community, locally and nationally.

what if i need help banner

For a summary of help available, from local offers to national schemes, please visit our Coronavirus: if you need help page.

Shops and services in Buckingham

Please continue to support our local shops, restaurants and businesses. Many local businesses will be continuing with the delivery or click and collect sales options they developed earlier in the year. Even if a restaurant's door is closed, supporting local businesses by placing orders online or over the phone will make a real impact to our community this Winter.

Don't forget to wear a mask if you can, respect social distancing and wash your hands.

The Town Council Office is closed to visitors but staff are working from home. Some other services including the Tourist Information Centre, Shopmobility and Lace Hill Sports and Leisure Centre are closed or running differently.

For more information about services run by Buckinghamshire Council, including buses, please check the Buckinghamshire Council page.

COVID-19 Business Measures

Buckingham Town Council is asking companies, self-employed people and all other traders in the town to help think about what can be done to help businesses reopen when possible, support the high street and develop online sales in the town.

The Council has developed a Contact Form to allow us to understand what help and support local business may need to thrive. Please send your completed contact form to - admin@buckingham-tc.gov.uk

Parks and public spaces

Please be reassured that parks and public spaces will remain largely open during the new National Lockdown.

Play areas remain open however multi-use games area (MUGAs) and outdoor gym equipment have now closed.

Our green spaces staff are out and about working as normal. To keep them safe and well, please do not approach them. If you have a query, please contact the town council office and keep your distance from the green spaces team while they are working.

Play Areas Open Image showing Otters Brook play area
Stop: outdoor staff may be working in the parks, please do not approach them

Contact Us

The data obtained will only be used with regards to this enquiry and will not be used for future marketing or passed on to any third parties. This is in accordance with GDPR. By filling in the information you give your explicit consent for your data to be used for this purpose only. For more information please read our privacy policy.