Coronavirus: if you need help

Coronavirus: what if I need help?

There is always help available in Buckingham.

Information about Coronavirus is being updated rapidly. To keep up to date with current and accurate information stick to trusted sources; visit the NHS coronavirus page which has information about the virus, symptoms, self-isolating, and travel.

General advice

For advice about local services by phone including shopping and transport, call the Tourist Information Centre on 01280 823 020.

If you are in isolation or advised to stay at home you may be worried about how to get food and other essentials going forward. As a first option, always choose to ask someone you know personally and trust (or a business you trust) for help with food deliveries or prescriptions.

If you are able to afford food, but having difficulty getting a delivery slot, you can ask the Buckingham Support Network if a volunteer may be able to deliver essentials to your house.

If you are self-isolating and are concerned about opening the door for deliveries, downloadable self-isolating poster and high risk household poster are available.

If you think you may have Coronavirus and need medical help, please use the NHS 111 symptom checker service for help.

If you have questions for The Swan Practice about prescriptions or appointments, please check their website which is being kept up to date with the latest news.

Some people are considered at very high risk of severe illness if they catch Coronavirus (Covid-19) These people should have received a letter from the government highlighting them as vulnerable or extremely vulnerable. There are a number of other groups offering additional help and advice to extremely vulnerable people:

  • Prevention Matters offer help and advice
  • If you are concerned about an extremely vulnerable person who might need help, call Buckinghamshire Council on their a 24 hour phone number – 01296 383 204 – this number is specifically for calls relating to coronavirus only.
  • Buckinghamshire Adult Social Care team are also reaching out to vulnerable people they are aware of. If you know of someone who might need their help, call the Adult Social Care team on 01296 383 402.

new mental health helpline has been launched for those living in Buckinghamshire and Oxfordshire. The helpline runs in a similar way to 111. People can call when they need to find out when and where to get help and to access support from mental health professionals.

Adults: 01865 904 997

Children and young people: 01865 904 998

When someone is seriously ill or injured, or in an acute confused state, call 999.

There have been some changes to bus timetables due to Coronavirus. For updates on bus timetables you can check the Buckinghamshire Council buses page.

Remember, all bus and public transport users now need to wear a face mask.

Please make sure you wear a face mask in enclosed public places. Using a mask in shops, public transport and restaurants helps and can reduce the spread of infection when worn by people who might not realise they’re infected.

Want to purchase a reusable face covering while in town? Visit our Tourist Information Centre who are stocking masks made by local businesses. They come in sizes; small, medium and large for £6.

Even though we want to encourage people to wear masks, some people are not able to. Please respect that not all disabilities are visibly obvious and those not wearing masks may do so for good reasons.

The Hidden Disabilities charity has a sunflower scheme which allows people with hidden disabilities to obtain lanyards, wristbands or wallet cards that has a sunflower logo on. If you see someone wearing or using any of those items with the sunflower logo on, you may need to give them some additional support, help or a little more time.

Going into self-isolation can feel intimidating. We've talked about the practical side above, but staying mainly or totally at home for two weeks can still be part of a community effort. Mind has advice about looking after your mental health while in social isolation, and on social media we have seen lots of ideas for ways to keep entertained.

The Town Council may have had to postpone or cancel local events, but there are lots of wonderful group events continuing across social media platforms, from virtual Choirs to exercise classes and art projects. Share your efforts and make new connections with others trying the same things.

We love Isolation Examination! Buckingham's own monthly quiz. Follow them on Facebook to join in every Wednesday at 8pm.

Two facebook groups are also advertising online events:

Video calling is a great way to get in touch with people, with several different platforms offering video calls for free - if you haven't tried them before now is the ideal time.

Financial Problems?

Many people's lives have been impacted by Coronavirus and lockdown. If you are now having financial problems and need help and advice there are places you can turn for help.

The long running Buckingham Food Bank are able to provide food to those in financial need through referral systems.

The Buckingham Foodbank is available for anyone in North Buckinghamshire struggling with food poverty. Please visit their website for information about how to apply for a food bank.

As well as being able to refer families and individuals to Buckingham foodbank, Citizens' Advice can also help with any questions or difficulties you may have regarding:

  • Managing money
  • Debt
  • Benefits
  • Housing
  • Employment

If you are concerned about paying your bills, as a first step we recommend contacting your usual providers and asking what support they may be offering at this time.

If you think you might be eligible, we recommend you apply for Universal Credit as soon as possible. We are hearing reports that phone lines are very busy and calling outside of peak times may help. Telephone: 0800 328 5644

Get everything you will need to apply ready for your application before you try and claim.

The government advice pages can tell you more about Universal Credit.

Coronavirus Scams warning

Stay safe everyone, if you are concerned that you or someone you know has been a victim of fraud please contact: Action Fraud on 0300 123 2040 and contact your bank.

For advice call the Citizens Advice Consumer Helpline on 0808 223 11 33


Self-Employment Income Support Scheme

There are grants available from the government for self-employed people. Please check the government website for more information and how to apply.


Buckinghamshire Business First, Buckinghamshire Local Enterprise Partnership and Buckinghamshire Council have been working on local programs to help support struggling local businesses.

Grants are available from the following local organisations:

Bucks Business First.

COVID-19 Business Resilience Fund page.

Buckinghamshire Council Business Support Hub.

Buckinghamshire Council offers a Local Emergency Fund, this can help residents of Buckinghamshire in need with access to food banks, food vouchers and meter top ups.

You can also contact the Council by calling 01296 395000 to ask about government food boxes.

The Swan Community Hub runs a job club. The job club team can support you with refreshing IT skills, fine tuning CVs and recognising the skills you already have to help you get that perfect job.

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