Frequently Asked Questions

Buxplore: frequently asked questions

buxplore logo explore buckinghamWalk, play, explore and discover Buckingham, with Buxplore. The NEW discover Buckingham app!

Do you have any questions about the app or how it works? We've popped a few of the most frequent questions and our answers down below.

If you are still stuck, or have any ideas about what we should do next with the app please email office@buckingham-tc.gov.uk and we will get back to you as soon as we can.

Buckingham FAQs

Download Buxplore by visiting buxplore.web.app via your smart phone or tablet and tapping the white box that appears at the bottom of the screen.

Can you download Buxplore via the app store?

No, you must visit buxplore.web.app to download it.

Do I have to download Buxplore to use it?

No, if you don't want to download the app you can still use the app through your usual web browser, visit buxplore.web.app and hit let's explore to start!

Buxplore works on Android and Apple phone and tablets.

Recommended specifications are:

  • Android 5.1+ with Chrome 83+
  • Apple iPad Gen 5+ or iPhone 6+ with up to date Safari browser
  • Using a PC: Windows 7 or 10 using Chrome, Firefox or Edge browsers
  • Apple Mac with up to date Safari or Chrome

To experience the full benefit of the mobile Buxplore app, mobile data and location services need to be enabled.

Please be aware that in some more rural areas might have low phone signal may interfere with app functionality. If low signal is causing problems, we recommend turning on virtual mode.

Once you choose a route, the app will let you know some key information - whether the route is family friendly, accessible, good for a dog walk and whether there are public toilets and food and drink available in the area.

All routes have audio options!

What's the best place to start for trying a route with children?

We recommend starting with Heritage for Kids or the Green route, both have lots of activities to try.

 

Absolutely not! Buxplore saves your progress, so feel free to take as much time as you like over each route.

Some of the routes cover large areas of Buckingham, and are designed to be completed a little at a time. Other routes can easily be completed in an hour or two.

We know that many people in our community are shielding or self-isolation. If you would like to try the app but are not able to visit the locations in person, you can visit the app on your smart phone or via a computer.

Once you have downloaded the app, press let's explore to view the routes available. Then:

  1. Tap the three lines in the top right of your screen
  2. Open the settings
  3. Turn virtual mode on

You can now access all of the information on the app wherever you have a wifi connection.

step one - open settings in the routes page
Step Two - open the settings
Step Three - turn on virtual mode

You can submit your new Buxplore: Submit your memories page. We are looking for:

  • Interesting stories
  • Personal memories
  • Photographs
  • Personal drawings
  • Audio recordings

From all over Buckingham, please get in touch if you have any questions or would like to get involved as a group or school.

In order to unlock the information at each location you need to visit that place. The map will show a red dot where you are now to help you find it.

When you arrive at the location your phone will buzz to unlock the content. If you arrive at the location and nothing happens please check your phone has location tracking and mobile data turned on.

At rural locations low phone signal may interfere with Buxplore working properly, we recommend turning on virtual mode in low signal areas.

 

Follow our social media via @Buxplore on Facebook, Instagram and Twitter to hear Buxplore news first, from sneak peaks to new routes!